Return policy details

Right to withdraw from the contract

Any Customer of the online shop operating at www.dolina-noteci.pl who is a consumer within the meaning of Article 221 of the Civil Code has the right to withdraw from the contract for the sale of goods purchased from this shop within 14 days without giving any reason.

The period for withdrawing from the contract expires 14 days after the date on which:

1. in the case of a contract for the sale of goods – the Customer took possession of the goods or a third party other than the carrier and designated by the Customer took possession of the goods;
2. in the case of the sale of multiple goods delivered separately – the Customer takes possession of the last of the goods, or a third party other than the carrier and designated by the Customer takes possession of the last of the goods;
3. in the case of the sale of goods delivered in batches or in parts – the Customer has taken possession of the last batch or part, or a third party other than the carrier and designated by the Customer has taken possession of the last batch or part.

To exercise the right to withdraw from the contract of sale, the Customer must inform the Shop of their decision to withdraw from the contract of sale by means of an unambiguous statement (for example, a letter sent by post to the address: DN STORE, Ujrzanów 42b, 08-110 Siedlce).

The Customer may use the contract withdrawal form set out in Annex 2 to the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2019, item 134) or the form attached to the Terms and Conditions, available on the Shop’s website under ‘Information on withdrawal from the contract’.

To meet the deadline for withdrawing from the contract, it is sufficient for the Customer to send notification of their intention to exercise their right to withdraw from the contract before the withdrawal period expires.

Consequences of withdrawal

In the event of withdrawal from a contract for the sale of goods, the Shop shall refund to the Customer all payments received from the Customer, including the costs of delivery (with the exception of additional costs arising from the Customer’s choice of a delivery method other than the cheapest standard delivery method offered by the Shop), without undue delay, and in any event no later than 14 days from the date on which the Shop was informed of the Customer’s decision to exercise their right to withdraw from the contract.

The refund will be made to the bank account specified by the Customer in the notice of withdrawal; if the Customer has not specified a bank account for the refund in the notice of withdrawal, the refund will be made using the same payment method as that used by the Customer in the original transaction when placing the order for the goods.

In any event, the Customer shall not incur any charges in connection with the refund.

The Shop may withhold the refund until it has received the goods or until it has been provided with proof of their return, whichever occurs first.

The Customer is obliged to return or hand over the goods to the address of DN STORE, ul. Ujrzanów 42b, 08-110 Siedlce, without delay, and in any event no later than 14 days from the date on which the Customer informed the Shop of their withdrawal from the contract of sale.

The deadline is met if the Customer returns the goods before the expiry of the 14-day period.

If the Customer uses our courier delivery services, we shall bear the costs of returning the goods.

The Customer is only liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to ascertain the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right to withdraw from a contract concluded off the business premises or at a distance does not apply to a Customer who is a consumer in respect of contracts concluded with the Shop:

1. for the provision of services, if the Shop has fully performed the service with the Customer’s express consent, and the Customer was informed before the service began that they would lose the right to withdraw from the contract once the Shop had fulfilled its obligations;
2. where the price or remuneration depends on fluctuations in the financial market over which the Shop has no control, and which may occur before the expiry of the withdrawal period;
3. where the subject matter of the contract is a non-prefabricated item, manufactured to the Customer’s specifications or intended to meet their individual needs;
4. where the subject matter of the contract is an item that is liable to deteriorate rapidly or has a short shelf life;
5. where the subject matter of the contract is an item supplied in sealed packaging which, once opened, cannot be returned for health or hygiene reasons, provided the packaging was opened after delivery;
6. where the subject of the supply consists of goods which, by their nature, are inseparably combined with other goods upon delivery;
7. where the subject of the service is alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, the delivery of which may only take place after 30 days have elapsed, and the value of which depends on market fluctuations over which the Shop has no control;
8. where the Customer has expressly requested that the Shop visit them to carry out urgent repairs or maintenance; if the Shop provides additional services other than those requested by the Customer, or supplies goods other than the spare parts necessary to carry out the repairs or maintenance, the Customer has the right to withdraw from the contract in respect of the additional services or goods;
9. where the subject matter of the supply consists of audio or video recordings or computer software supplied in sealed packaging, if the packaging has been opened after delivery;
10. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
11. concluded by way of a public auction;
12. for the provision of services relating to accommodation (other than for residential purposes), the carriage of goods, car hire, catering, leisure services, and entertainment, sporting or cultural events, where the contract specifies the date or period of service provision;
13. for the supply of digital content not recorded on a tangible medium, where the performance of the service commenced with the Customer’s express consent before the expiry of the withdrawal period and after the Shop had informed the Customer of the loss of the right to withdraw from the contract.