Information on Product Returns

Warranty; Non-conformity of goods with the contract; Guarantee; Complaints

1. The Seller is obligated to deliver Products free from defects to the Customer.
2. According to.To the best of the Store’s knowledge, all products available in the Store are free from defects and manufactured in accordance with applicable quality regulations.
3. The seller is liable to the buyer for any nonconformity of the goods with the contract if the goods sold have a physical or legal defect.
4. The seller is liable for any nonconformity of the goods with the contract if a physical defect is discovered within two years of the date the goods were delivered to the customer.If the expiration date falls more than two years after the Product was delivered to the Customer, the Seller is liable under the warranty for defects discovered before the expiration of that period.
5. In the event of defects in the goods, the Customer may demand—in accordance with the provisions of the Act of April 23, 1964.– Civil Code (consolidated text).: Sun.U.from 2018, item.1025; “Civil Code”) – replacement of the goods with goods free from defects, a reduction in the price of the goods, or withdrawal from the sales contract.The buyer may not rescind the contract if the defect in the goods is minor, subject to § 8.A consumer may request—in accordance with the provisions of the Act of May 30, 2014.on consumer rights (consolidated text).: Sun.U.from 2020.pos.287) – first, the repair or replacement of the defective goods, and subsequently, the recovery of the purchase price.
6. Products may be covered by a manufacturer's warranty or a seller's warranty.The Store informs the Customer of the existence and terms of the warranty in the product description on the Store’s website.A statement regarding the warranty and its scope may also be included on the Product label.
7. The customer may, at their discretion, exercise their rights under the warranty directly with the guarantor or their rights arising from the non-conformity of the goods with the contract against the Seller.
8. Claims based on the Seller’s liability for non-conformity of the goods with the contract should be submitted in writing, together with the goods in question, subject to the provisions of.9 below, to the following address: DN STORE SP.FROM O.O.SP.K.42b Ujrzanów, 08-110 Siedlce or email address: sklep@dolina-noteci.en.
9. The store does not accept returns of goods sent via cash-on-delivery.
10. The complaint must include information identifying the order (e.g., order number, user ID, etc.).) or provide proof of purchase (e.g., a receipt or a photocopy of the invoice).The complaint should also include a description of the issues with the product.
11. The store will review complaints and notify the customer of the outcome of the review immediately, but no later than 14 days after receiving the item in question.
12. The Store will reimburse the costs associated with returning the disputed merchandise to the Seller immediately after the complaint has been approved.
13. If the Seller does not accept the Customer’s complaint, the Customer has the right to use out-of-court complaint resolution and redress procedures.The rules governing access to the aforementioned procedures are determined in each case by the legal provisions governing their application and conduct (e.g., the possibility of referring a case, with the consent of the Customer and the Seller, to a permanent consumer arbitration court).